Privacy Policy

This Privacy Policy explains how Fletcher's Flues collects, uses, and protects your personal information when you visit our website, fill out a form, or contact us about our services.

We keep this plain and practical. If anything here is unclear, or you would like to access, correct, or delete the information we hold about you, please contact us using the details at the bottom of this page.

Fletcher's Flues is a family owned and operated chimney, flue, and gutter cleaning business based in Mildura, Victoria, Australia. We service Mildura, the Sunraysia region, Broken Hill, Swan Hill, and surrounding areas.

We only collect information that helps us respond to your enquiry or provide a quote. This typically includes:

• Your name
• Phone number
• Email address
• Suburb or address
• Details about the service you are interested in

We collect this information when you contact us through our website forms, Facebook Lead Ads, phone calls, text messages, or emails. Sometimes it is collected directly by us, and sometimes it comes through advertising platforms or messaging services you have chosen to use.

We use your personal information to:

• Respond to your enquiry or booking request
• Provide an accurate quote for the work
• Schedule and carry out the service
• Follow up with you about services such as chimney and flue cleaning, gutter cleaning, insulation removal or replacement, and related work
• Send reminders or seasonal service information, only if you have asked us to

We do not use your information for any purpose unrelated to providing or following up on our services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We only share information when it is necessary to deliver the service you have requested. This may include sharing your contact details with trusted partners involved in scheduling, invoicing, or carrying out the work on our behalf. Any partner we use is bound to handle your information securely and only for the purpose we specify.

We may also disclose information if required by law, such as to comply with a court order or regulatory requirement.

Our website may use cookies and similar technologies to understand how visitors use the site and to improve advertising performance. This includes tools such as:

• Meta Pixel: helps us measure the effectiveness of our Facebook and Instagram advertising and show relevant ads to people who have visited our site.
• Google Analytics: if enabled, helps us understand website traffic and page performance.

You can control cookies through your browser settings. You can also manage your ad preferences directly through Facebook and Google. We do not use these tools to identify you personally.

We keep your personal information for as long as needed to provide our services, respond to enquiries, and meet our legal and accounting obligations. Once it is no longer needed, we take reasonable steps to delete or de-identify it.

You have the right to access the personal information we hold about you, and to request that we correct or delete it. To make a request, contact us using the details below. We will respond as quickly as we can, usually within a few business days.

If you have any questions about this Privacy Policy, or would like to access, update, or delete your information, please get in touch:

• Email: info@fletchersflues.com
• Phone: Wayne 0467 554 319 or Cat 0427 515 772
• Business: Fletcher's Flues, Mildura, Victoria, Australia

We will treat your enquiry confidentially and handle it directly with you.